We all know that costumer become the most important part of business. We also realize that we don’t want to loosing our costumer, “existing customers must keep doing business with us and the next new customer must be existing customers“. Is your online company really serious about Internet customer service? When it comes down to [...]
Posts from ‘November, 2009’
Call Center Agents Coaching Method
Call center becomes the important factor of a business, since they facing the customer calls directly. But not all call center agent know what they have to do when make any call with customer. As the owner you should prepare them to take care your customer as well as you want. The call record method [...]