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Posts under ‘Service’

6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you’ll always be professional. 2. [...]

Merchant Services Protection Plan | Legal Services For Small Business Owners

Merchant Services Protection Plan Provides Small Business Owners With Access To Affordable Legal Help Keeping up with payroll, client demands, advertising and staying afloat can be too much for some small business owners. Most can’t afford to hire a permanent lawyer. The Merchant Services Protection Plan allows managers to find legal help when they need [...]